Hand Embroidered Masks
Material & Care
Made in India
Soft Hand Wash
Exchange & Returns
Each piece is made to order / made just in time. Keeping in mind the time and labor that goes into product refunds are no offered. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items via the original payment within one week of initiation.
All products go through stringent quality checks, but unevenness in color & texture of print is a characteristic of a natural process.
If in case there is an issue with a product, it has to be to be notified to us within 3 days of delivery via an email to email@example.com with the subject line your order ID - Exchange/return. All returns have to be authorized by us before you send them back. We hold every right to reject a return in case there is a delay in delivery.
The product must not be worn, washed and must be returned in original condition with original tags. If the conditions are met, the return will be initiated. We are not responsible for customs delays and duties. The shipping charged originally is not refundable and is to be borne by the customer.
CUSTOMIZED PRODUCTS cannot be exchanged/returned at any cost, but you can contact us for any sizing related queries or alterations.
Ruui reserves the right to not accept returns in case the product feels used or damaged by the customer.
For any customizations of design, fabric or size - write to us at firstname.lastname@example.org
Custom Orders & Alterations
"Dressing up is powerful, and we at ruui believe that anyone who wears our outfits should feel their best self.
We undertake customizations for our designs, In case you're like to increase the length or add a sleeve, or would like the outfit to be tailored to your fit, please enter your measurements in order notes during checkout:
Bust / Chest -
Please note that there will be an additional charge of INR 300 for the above mentioned requests. Customizations are done only on prepaid orders, and are NOT eligible for exchanges and returns as they are made to order only for you."